Frequently Asked Questions
Q: Does the price include set up and delivery?
A: For zip codes 13903, 13795, and 13748, set up and delivery is included. For other zip codes within our normal delivery area the delivery fee is between $30 and $50. This fee also includes pickup.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote if you are unable to checkout online. Minimum order requirements also apply for farther away.
Q: Does the standard rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance, or even the day before. If this is the case, we will do our best to provide 24 hours of notice to confirm that someone will be at the party location.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. BC Bounce Parties cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 125 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We will set up at parks (as allowed by their governing authority) but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator if electricity is not available. We are not responsible if you do not rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash and Credit Cards. Checks are accepted from businesses. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: We will fully refund your balance and deposit in the case of a weather-related cancellation. This requires a 50% or higher chance of rain during the majority of your party according to our source of weather information, the National Weather Service. We typically make this determination within 24 hours of delivery due to the variability/accuracy of forecasts more than a few days in the future. If you choose to cancel for non-weather-related reasons, any payments made up to that point will be converted to raincheck which will be good for 13 months.
Q: Do you require a deposit?
A: Yes. Deposit amounts are based on your order size.
Q: How big are the jumps?
A: Most of our jumps are at least 15 feet by 15 feet. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked or weighed down with sandbags and they need room for the blower and can't rub against fences, walls, or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4 foot access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. We prefer not to set up on any type of rocks as the constant rubbing will wear through the vinyl jumps even if we put a tarp down.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.