Frequently Asked Questions

For zip codes 13903 and 13748, set up and delivery is included.  For other zip codes within our normal delivery area the delivery fee is between $40 and $60.  Specifics about delivery charges can be found on our Delivery page.  This fee also includes teardown and pickup.

For orders within our standard delivery area that include any inflatable, we no longer allow customer pickups for safety purposes.  For those outside our standard delivery area that we are also unable to deliver to due to timing or availability, we do allow customer pickups on bounce houses and bounce house / slide combos.  Per our insurance, the 18' and 20' slides are not able to be picked up (plus they can weigh over 500 pounds when they are wet).  If your order is under $150 (before tax and delivery), pickup is generally the only option, although in some cases we could arrange for delivery depending on where our travels are taking us during the day of your event.  On the plus side, we do allow pickup items to be picked up the day before the event and returned the day after (i.e. a Saturday rental can be picked up on Friday and returned on Sunday) as we recognize most pickups will be from farther distances and on the day of the party there are many other things to do that aren't driving to Binghamton.

We are registered with the Pennsylvania Department of Agriculture to rent inflatables in PA.  This requires us to attend a 2-day instructional seminar every three years to learn about the latest safety features and requirements in PA.  All of our inflatables are able to be used in PA (they have a strict eligibility process and do not allow all inflatables, such as any with pools), so there is no concern as to whether or not a certain inflatable you are looking at is okay for PA.

All customer pickup inflatables will come with the following: inflatable, blower, extension cord (if desired), stakes or sandbags, tarps and/or mats (for water inflatables), safety instructions, and setup/teardown instructions.  We carefully review setup and teardown instructions and give our customers a paper copy they can take with them to show how to set up and take down an inflatable.  The only thing we do not provide is a hammer for the stakes.  We use a 4-pound sledgehammer for our stakes, and that is probably a bare minimum given our stakes are 1" round and 18" long.

Yes, but please be aware that due to gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote if you are unable to checkout online.  Minimum order requirements may also apply for farther distances.

No. We arrive early to set up so you get the entire rental time.

That depends on how many rentals we have that day. Generally we arrive 1-4 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up more than 4 hours in advance, or even the day before. If this is the case, we will do our best to provide 24 hours of notice to confirm that someone will be at the event location.

No. The jump should be clean when you get it. BC Bounce Parties cleans and disinfects before or after every rental.

Yes. A blower keeps air in the inflatable the entire time. Once unplugged they deflate. That is why we require an outlet within 125 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own 10-gauge and 12-gauge cords..

We will set up at parks (as allowed by their governing authority) but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator if electricity is not available.  We are not responsible if you do not rent a generator.  We rent generators at a reasonable cost and they include enough fuel to easily run an inflatable for an entire day.  NOTE: Please check with the specific park to ensure inflatables are allowed.  Our experience has been that Broome County does NOT allow inflatables at any county-owned parks (Cole, Otsiningo, Grippen, Roundtop Picnic Area, etc.) except for county-sponsored events.  If you are able to get a permit from Broome County, we would need a copy to complete your reservation.

Cash and Credit Cards. Checks are accepted from businesses.  If paying by cash, please have exact change as our drivers do not carry cash.

We will fully refund your balance and deposit in the case of a weather-related cancellation.  This requires a 50% or higher chance of rain during the majority of your party according to the National Weather Service.  We work with our customers to make this determination within 24 hours of delivery due to the variability/accuracy of forecasts more than a few days in the future.  If you choose to cancel for non-weather-related reasons, any payments made up to that point will be converted to a raincheck which will be good for 13 months.

Yes.  Deposit amounts are based on your order size and are $100 for orders up to $800 and 50% for orders over that.  Unless otherwise approved by us, payment of the deposit amount is what will secure the items for your reservations.  Quotes do not hold rental items for you and items contained within a quote may be booked online by anyone at any time.

Most of our inflatables are at least 15 feet by 15 feet.  Please note the space required for each inflatable (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Inflatables need room to be staked or weighed down with sandbags and they need room for the blower and can't rub against fences, walls, or trees as this may cause damage. The sizes listed with each inflatable include the space needed for stakes, etc. If you have stairs or a tiered backyard, please call us to discuss options for setup.

Check the requirements listed with each inflatable. Also, make sure you have at least a 48" wide access to the area where it will be set up (fence gates especially). The inflatables can weigh up to 500 pounds so we need a clear path with ample room.

We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. We prefer not to set up on any type of rocks or gravel as the constant rubbing will wear through the vinyl even if we put a tarp down.

Yes, you can! Our Book Online option will show you 100% real-time availability for the date you have picked. Please note that we verify each order for accuracy and (although rare) reserve the right to cancel, change pricing, or anything else that we see fit. We typically do not deliver an order without an inflatable rental unless we have approved the request to do so.

Due to the time-sensitive nature of public location setups and pickups, there is a $75 fee for parks and other public (non-residential) locations due to the need to have an additional shift of employees available to pick up your rental items.  For events ending in the early afternoon we are sometimes able to waive this fee, but this would require our approval.  If you book online and do not select the correct option for your location in checkout, we will follow up with you and correct your order.

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The prices listed on our website for all rental items are our regular prices for a day's rental.  In some instances, demand pricing will result in prices being slightly higher than those noted on the website (much like hotels, theme parks, airlines, etc.).  This is only in effect for a few select times during the year, including graduation weekend(s) in June, and days around July 4, as these are our busiest times of the year and we typically sell out of our inflatables.  A second day is 50% off (a $100 item is $50 for the second day).

Inflatables have come a long way, and safety improvements are being made constantly.  They are made from a fire retardant material with safety netting all around. If you follow the rules provided, they are very safe. All safety rules and guidelines will be reviewed prior to use. All inflatables will be staked into the ground for safety. If the inflatable will be set up on concrete, please make sure to let us know ahead of time (by choosing the correct setup surface in checkout) so we can provide sand bags to secure the inflatable.  Due to the additional work involved in non-staked setups, an additional setup charge will apply which is specific to the item(s) you order and the setup surface.  A bounce house / slide combo will require more weight in sand to hold it down than the inflatable weighs!

Check out our Delivery page or use the Contact Us form to find out if we are able to deliver in your area and for current pricing.

We are partnering with BC Bakery to provide customers with more options for their party, and who doesn't love fresh-baked cookies?  Since we are already coming to your party, we get all the orders from BC Bakery (which are sealed with tamper-proof stickers) and then will bring them to you with the rest of your rental items.

At this time, to be able to serve the volume of customers we have, BC Bakery is unable to offer customized cookies.  As additional kinds of cookies become available, they will be posted in the bakery section of our website (and also at BC Bakery's website).

Cookies from BC Bakery are made with fresh ingredients (posted on each item's page on our site), are individually heat-sealed and labeled, and come with 16 1.5-ounce cookies in each box.  Your cookies will be made within 24-48 hours of your event, and will be individually sealed and packaged once they are cooled and able to be handled.  Cookies can be added to an order up to 48 hours before delivery.

If you are here and would only like cookies from BC Bakery, you can visit their website for further information.

Yes. There is a link in your receipt once you've ordered or you may contact our office.

Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the inflatable/blower etc. which can cost thousands of dollars. We do not want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can act as the trained operator.